Property & Residential
Retail & Mall Security
Uniformed presence on the floor and in the concourse — deterrence that does not make customers feel policed.
Overview
What this covers
Retail security fails in two directions. Too little presence and theft, loitering and confrontation become the staff's problem. Too much of the wrong kind of presence and paying customers feel suspected, which costs more than the shrink did.
Our retail and mall officers are trained to be visible, approachable and genuinely useful to shoppers, while reading a floor properly. The result is a deterrent that works because it is present and attentive, not because it is aggressive. For enclosed malls we cover the concourse, entrances, food court, washroom corridors and parking structure as one connected environment rather than a set of separate posts.
What's included
Every Retail & Mall programme includes
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01
Uniformed floor and concourse patrol
Consistent, visible coverage across trading hours and peak periods.
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02
Opening and closing coverage
The two windows when a retail site is most exposed, staffed deliberately.
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03
Customer assistance and de-escalation
Officers trained to resolve conflict verbally and to know exactly where their authority ends.
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04
Entrance and exit monitoring
Attention at the points where loss and incidents actually happen.
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05
Food court and washroom corridors
The parts of a mall that generate the most complaints, patrolled on a schedule.
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06
Parking structure patrol
Exterior and garage rounds covering vehicle break-ins and after-dark customer safety.
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07
Incident documentation
Written reports and evidence handling that stand up if a matter goes further.
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08
Police and EMS liaison
Clear handover of information when an incident escalates beyond our mandate.
Where we deploy
Sites we cover
Praxon officers work across Canada, with our densest coverage in the Greater Toronto Area. If your site is not on this list, it is still worth a conversation.
Talk to us about your site
- Enclosed shopping centres
- Big-box and power centres
- Plaza and strip retail
- Flagship and anchor stores
- Grocery and pharmacy
- Outlet centres
Related services
Property & Residential
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Condo & Residential Concierge
The front desk is the building. We staff it with people who look right, sound right, and know every unit, every contractor and every rule.
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Commercial & Office Building Security
Lobby presence, tenant service and after-hours control for office towers and business parks.
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Loss Prevention
Plainclothes officers, camera work and shrink investigation — including the internal losses nobody wants to look for.
Read more
Ready to get started?
Need retail & mall security in Ontario?
Tell us about the site and we will come back with a staffing plan and a price. No obligation, and a straight answer about whether we are the right fit.